The following is a list of commonly asked questions. If your question is not addressed below, please don’t hesitate to contact us directly at 416-566-3131 or email us.
Where do I meet my chauffeur at Toronto Pearson International airport?
Your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call us at 416-278-1313 and we will assist you immediately.
Do you offer off-hour service?
Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please keep in mind to reserve as far in advance as possible for off-hour service and that premium pricing or surcharges may apply.
Can I visit your office in person to see vehicles and make a reservation?
Absolutely! Our customers are always welcome to visit our offices during standard office hours to view and reserve vehicles. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and have the vehicles on site.
Is there an extra charge for chauffeur to carry my extra baggage?
A $15.00 premium will be added to carry excess baggage. Chauffeur will inform passenger when this applies.
Is there an extra charge for a requested stop on route to final destination?
Yes, an average $15.00 extra charge for stops on route to final destination applies.
What if I only need the vehicle to pick us up and drop us off. Can you offer this type of service?
Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. It is best to review all details at the time of reservation to determine what type of service will best apply.
Is there an extra charge for unscheduled multiple passenger drop off at different locations on route to final destination?
Yes, for multiple passenger drop offs, there is a $20.00 additional charge for each passenger drop off on route to final destination.